Are you outgoing with a passion for looking after people and providing exceptional hospitality to your guests?

We are seeking a passionate and results-oriented Manager to oversee the daily operations of Rocpool Reserve Hotel. As the Hotel Manager, you will be responsible for ensuring guest satisfaction, maximising revenue, and maintaining the highest standards of service and most importantly making sure your guests have a relaxing and enjoyable time.  

Key Responsibilities:

• Leadership: Lead and motivate a small hands on team.

• Operations: Oversee all aspects of hotel operations, including check ins/outs, housekeeping, and food and beverage services.

• Guest Experience: Ensure exceptional guest experiences through personalised service and attention to detail.

• Compliance: Maintain compliance with all relevant laws, regulations, and brand standards.

Qualifications:

• Proven experience as an Assistant Hotel Manager or General Manager.

• Strong leadership and interpersonal skills.

• Excellent communication and problem-solving abilities.

• Knowledge of hotel management software and systems.

• A passion for hospitality and a commitment to delivering exceptional service.

Benefits:

• Competitive salary.

• Monthly gratuities.

• Opportunities for professional growth and development.

• Generous staff discount and within other sister properties.

• A dynamic and supportive work environment.  

If you are a dedicated and talented individual who thrives in making guests happy with a natural ability of looking after people, we encourage you to apply. Please submit your resume and cover letter to nikigillies@icmi.co.uk.

£13.00 per hour

All applicants must be able to provide evidence of their Right to Work in the UK.

Supervisor operates in all departments. This includes the bar, housekeeping, and front of house, ensuring that business operations run smoothly and handling customer queries and grievances.

Responsibilities include:

• Planning workloads, allocating tasks and monitoring progress.

• Briefing their teams on new initiatives, changes to targets and company news

• Maintaining safety standards, conducting risk assessments, ensuring staff have adequate first aid and fire safety training

• Filing in for absent employees and assisting teams as needed to successfully complete tasks.

• Devising work schedules and implementing deadlines

• Ensuring that quality standards and company policies are upheld

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please email your CV and covering letter to gm@rocpool.com