Staff Vacancies

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Duty Manager

Job Description Summary

  • Managing and leading a team of staff, and or night team with a hands on approach
  • Ensuring all areas of the hotel run smoothly in a professional and friendly manner for guests to enjoy
  • Dealing with customers, including complaint handling
  • Troubleshooting emergencies
  • Scheduling your staff rota
  • Liaising with other departments
  • Manage and complete all Duty Management duties and tasks for the smooth running of the business
  • Having a positive impact on guests
  • "You're the face of the hotel. You set the tone for guests while they stay there."
  • Have a flair for communication and leadership

Skills Set

  • Good communication skills, particularly with guests and co-workers
  • Diplomacy and communication skills to handle any emergencies in a level-headed manner
  • The ability to multitask and manage your time
  • No fear of decision-making

Job Type:

  • Permanent
  • Full-time

Required Experience:

  • Management or Hotel supervisory experience in 4/5 Star Hotel: 1 year minimum
  • Hospitality: 2 years

Please send your CV to gm@rocpool.com

 

Waiting Staff

Applicants must have a good level of English both spoken and understanding.
Previous experience within hotel/restaurant industry is essential.
All applications must be in English.
A recent photograph along with your CV would be greatly appreciated.

 

Housekeepers

General Hotel cleaning, stripping the beds, making up beds, hoovering & dusting, cleaning of bathrooms, replenishing tea and coffee tray.

  • Previous experience in a three or four star hotel essential. Uniform and meals on duty provided.
  • Three to five days from seven.
  • Turn-down shifts. Evening work. Experience preferred and must be able to converse in and read English fluently; also be of a friendly and pleasant disposition.

The duties would involve turning down rooms, general tidying. We are looking for candidates with great communication skills, self-motivation and the ability to show initiative.

Required experience:

  • Housekeeping, Cleaner: 1 year

Please send all CV’s to gm@rocpool.com

 

ICMI Junior Operations Manager

Inverlochy Castle Management International is currently looking for a young, vibrant and ambitious young person to join our current team. We pride ourselves on the highest level of service and attention to detail is paramount. Candidates should be of the highest professional calibre, able to organize and motivate themselves and those around them. They must be hard working and committed to a career in the hospitality industry. The role consists of working away from home. You would be expected to spend your working week travelling between our properties. Your main duties will include emergency management cover, management holiday cover and general management support including cost control, training and operational support to our General Managers mainly at a duty manager level. This is an excellent opportunity to progress within the industry. This is a full time position and you must be able to work within the United Kingdom.

The ideal candidate for this position: Must have previous experience of a minimum of 12 months within a 4 or 5 star hotel at a Duty Manager level. Must be courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated. Overall a strong drive to create a career path for themselves in the industry. Must be willing to spend extended time away from home. Applicants must have an excellent level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please email your CV to kerrywatson@icmi.co.uk.

 

Rocpool Reserve is always on the look out for motivated individuals with a keen eye for detail who would like to be part of a like minded team, so please feel free to send in your C.V.

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