Staff Vacancies

Rocpool Reserve is a discreet boutique hotel, bar and restaurant offering 5 star luxury in the heart of Inverness. Located in the capital of the Highlands, Inverness, this beautifully renovated Georgian mansion house has stunning views over the River Ness and is only a few minutes walk from Inverness Castle and city centre.

Constantly working hard to deliver only the highest level of service, we'd expect any candidates to be able to do the same, whilst being someone that guests can communicate with. We would hope candidates would be working with us for up to one year, if not for a longer period of time. Applicants must have a good level of English both spoken and understanding. Previous experience within the Hotel/Restaurant industry is essential as well as any past roles within the service industry. We do ask that any applications should be in English please.

You can expect a share of the Hotel's gratuities and entered into the "Connoisseurs of Scotland" scheme, which allows you to stay at some of the top Scottish Hotels at a greatly reduced rate (after 6 months of continuous service).

You can send in your CV using our online form »


Duty Manager

Job Description Summary

  • Managing and leading a team of staff, and or night team with a hands on approach
  • Ensuring all areas of the hotel run smoothly in a professional and friendly manner for guests to enjoy
  • Dealing with customers, including complaint handling
  • Troubleshooting emergencies
  • Scheduling your staff rota
  • Liaising with other departments
  • Manage and complete all Duty Management duties and tasks for the smooth running of the business
  • Having a positive impact on guests
  • "You're the face of the hotel. You set the tone for guests while they stay there."
  • Have a flair for communication and leadership

Skills Set

  • Good communication skills, particularly with guests and co-workers
  • Diplomacy and communication skills to handle any emergencies in a level-headed manner
  • The ability to multitask and manage your time
  • No fear of decision-making

Job Type:

  • Permanent
  • Full-time

Required Experience:

  • Management or Hotel supervisory experience in 4/5 Star Hotel: 1 year minimum
  • Hospitality: 2 years

Please send your CV to


Sous Chef

Rocpool Reserve is excited to offer the opportunity of becoming Chez Roux's Sous Chef and join a dedicated and highly skilled team, which offers a very unique and personal style of cuisine and service. Candidates should have experience in managing a team, stock control and only the highest level of skills when it comes to the cooking and presentation of each dish. A "leading by example" attitude should be second nature, and a willingness and passion to go above and beyond to make a guest's experience as good as it possibly can be should always be at the forefront of your mind as well as the team you'd command.

A competitive salary, a share of gratuities that are shared out twice yearly and an incentive to stay in some of Scotland's premier Hotels for a massively discounted rate, complete a competitive package.

Rocpool Reserve has long been regarded as one of the top eateries in Inverness and is overseen by the legendary Mr. Albert Roux OBE, KFO. For the right candidate and achieving in this Sous Chef role, the career possibilities are endless due to the connections Mr. Roux possesses.

If you think you have what it takes to become a member of our passionate kitchen team then please contact us. This is a full-time position and you must be eligible to work within the United Kingdom, with applications being in English.

Candidates should be of the highest professional calibre and be able to take ownership of the kitchen, whilst working alongside and reporting to the Head Chef.

Applicants must have had experience within restaurants of 2 Rosette or better.

Please send your CV to


Night Porter

The Night Porter role consists of working Saturday and Sunday nights, 11pm to 7am. On occasion, holiday cover is also expected and prior notice given when this is required. You need to be able and confident at being a lone worker and due care and diligence is key with our guest’s satisfaction and their security being paramount. Light cleaning duties are required as are duties in preparation of the day to come. Bar and Room Service should also be expected as and when guests require.

Please send your CV to


Waiting Staff

Applicants must have a good level of English both spoken and understanding.
Previous experience within hotel/restaurant industry is essential.
All applications must be in English.
A recent photograph along with your CV would be greatly appreciated.



General Hotel cleaning, stripping the beds, making up beds, hoovering & dusting, cleaning of bathrooms, replenishing tea and coffee tray.

  • Previous experience in a three or four star hotel essential. Uniform and meals on duty provided.
  • Three to five days from seven.
  • Turn-down shifts. Evening work. Experience preferred and must be able to converse in and read English fluently; also be of a friendly and pleasant disposition.

The duties would involve turning down rooms, general tidying. We are looking for candidates with great communication skills, self-motivation and the ability to show initiative.

Required experience:

  • Housekeeping, Cleaner: 1 year

Please send all CV’s to


Cluster Reservations Manager

ICMI was founded by the senior management of Inverlochy Castle Hotel, Scotland's most renowned small luxury hotel, to provide a consulting and management service to the hotel and hospitality industries. ICMI now manages multiple properties across Scotland with central reservations based in Edinburgh.

As a Cluster Reservations Manager, you would be responsible for managing the central reservations team for all ICMI Collection properties ensuring delivery of an outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, department management, policy and procedure implementation and enforcement
  • Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events to your team
  • Serve as liaison with hotels and Revenue Manager
  • Monitor and develop team member performance to include providing supervision, ensuring 5 start standards are consistent, conducting counselling and evaluations, providing professional development and delivering recognition and reward
  • Recruit, interview and train team members
  • Communicate any and all new group or significant business to the Revenue Manger to ensure conversion or negotiation is optimal wherever possible
  • To negotiate, within the limits of authority, rates with potential hotel guests, prior to arrival or within the Hotel as required
  • Identify any overbooking or inventory issues and manage them effectively with inventory management and if necessary re-location
  • Assist in ensuring that the department is operated efficiently, and cover any tasks the Revenue Manager deems appropriate in their absence

Desired skills and experience:

  • Previous Team Management experience essential
  • Previous Hotel Reservations experience essential
  • Computer literate & knowledge of hotel PMS system
  • Leadership skills
  • Excellent organisation and delegation skills

Position is based in Edinburgh

To apply please e-mail your CV to


Rocpool Reserve is always on the look out for motivated individuals with a keen eye for detail who would like to be part of a like minded team, so please feel free to send in your C.V.