Staff Vacancies

Rocpool Reserve is a discreet boutique hotel, bar and restaurant offering 5 star luxury in the heart of Inverness. Located in the capital of the Highlands, Inverness, this beautifully renovated Georgian mansion house has stunning views over the River Ness and is only a few minutes walk from Inverness Castle and city centre.

Constantly working hard to deliver only the highest level of service, we'd expect any candidates to be able to do the same, whilst being someone that guests can communicate with. We would hope candidates would be working with us for up to one year, if not for a longer period of time. Applicants must have a good level of English both spoken and understanding. Previous experience within the Hotel/Restaurant industry is essential as well as any past roles within the service industry. We do ask that any applications should be in English please.

You can expect a share of the Hotel's gratuities and entered into the "Connoisseurs of Scotland" scheme, which allows you to stay at some of the top Scottish Hotels at a greatly reduced rate (after 6 months of continuous service).

You can send in your CV using our online form »

 

Reservations & Events Supervisor – all ICMI properties

Department: Reservations
Reports to: Revenue and Reservations Manager

Primary Objectives of the Position

To maximize hotel’s rooms, meetings and events revenue and guest satisfaction by receiving, handling and processing all enquiries under the direction of the Reservations Manager. The job incumbent should work in line with company and hotel’s guidelines, business plans and service concepts.

Professional Tasks, Duties and Responsibilities

  • Surpasses guest satisfaction (internal or external guests) by thoroughly understanding their needs, actively seeking guest feedback, and following up with relevant colleagues to ensure that all guest requests are delivered completely
  • Takes personal ownership in case complaints occur, to ensure that all guest issues are resolved
  • Promotes empowerment to solve guest issues quickly and effectively, by understanding the levels of authority within the department and familiarizing with procedures related to solving common guest complaints and concerns
  • Creates a positive hotel image in every interaction
  • Records reservation information accurately; identifies and records into the computer correctly for statistical data purposes
  • Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
  • Sets up and maintains filing, trace, and communication systems, and follow-up procedures in line with guidelines
  • Pre-blocks all special requests, dietary requirements or VIP accommodations accurately
  • Maximises guest satisfaction by communicating customer specifications to hotel staff
  • Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
  • Deals with assigned incoming correspondence, contracts, e-mails and reservation messages in a timely and accurate manner
  • To understand the rate structure and current promotions
  • Takes ownership of groups and events of assigned hotels. Issues function sheets in timely manner as per agreed standards
  • Follows Enquiries process and Groups/Events Checklist
  • Motivates the team and coaches coordinators as required and creates positive working environment
  • Contributes to training new team members
  • Ensures the daily, weekly and monthly tasks are being completed. Is able to priorities tasks when in charge of the office and is fully aware who is doing what and where we are with daily tasks
  • Keeps the other supervisor and Reservation Manager informed where we are with tasks, what were the issues on shift and any large enquiries that day
  • Is able to check the payment planner and allocate payments accordingly when required
  • Contributes to the Sales leads spreadsheet
  • Keeps notes of training required among the team, adds to the monthly training log
  • Takes initiative during quiet periods to preform and delegate extra tasks
  • Checks and signs refund request when Manager not on duty
  • Ensures office is kept tidy
  • Completes individually assigned tasks

Please email CV to vickimcquillan@icmi.co.uk

Head Chef

Purpose: To act as Head Chef of Rocpool Reserve; planning, organising and communicating within all kitchen departments. To build a motivated team of service staff by taking an active interest in their welfare, safety and development.

Responsible to:  General Manager

Responsible for:  All chefs and kitchen porters 

The Role:

The Head Chef must be an inspirational leader, motivating and developing the team with their correct example and creating a culture of passion and enthusiasm for the preparation and service of food. The Head Chef will cultivate an excellent working partnership with the Front of House Management team.

They must provide food that not only meets and exceeds our guest expectations in flavour, substance and presentation, but is also in line with agreed company & legal standards. This is in addition to ensuring that the food costs of the business are well managed. 

Key Responsibilities:

  • To work with the restaurant team to understand customer expectations, comments and to handle any complaints to satisfy the customer promptly
  • To consistently prepare and cook all food to the standards and dish specifications, and train the team to do the same
  • To be a team player at all times and be prepared to be flexible in order to ensure that all operations are always as guest-focused, efficient and profitable as possible.
  • To ensure that the hotel’s Health & Safety Policy and Food Safety Management System are adhered to in the kitchen including all related paperwork checks & record keeping
  • To ensure the kitchen is fully prepared, stocked and set for service at the correct times
  • To be responsible for the performance of the whole kitchen team and the delivery of quality food at all times
  • Be a role model for the team by actively displaying consistent cooking skills, a positive & proactive attitude and hygienic appearance at all times
  • To carry out recruitment, supervision, planning, training, coaching and developing of the kitchen team to meet the needs of the guest, the business and the company
  • To promote best practice within the kitchen & constantly look to improve processes & procedures
  • To delegate responsibly and make follow-up checks to ensure the performance of the kitchen and kitchen team when not personally present
  • To lead tastings and train all team members in food knowledge at every opportunity
  • To encourage team members to continually improve their performance – recognising, praising and rewarding excellent performance in the team
  • To ensure that your kitchen team understands the correct preparation, cooking, presentation & service of food
  • To conduct annual appraisals and continuously develop your team through regular reviews & agreeing quarterly SMART objectives that are followed through with each team member
  • To carry out any formal discussions with the team, provide updates & evidence for your Manager to support possible disciplinary processes
  • To attend, plan & help to lead full team meetings and undertake key tasks and/or projects


Please send your CV to gm@rocpool.com

Duty Manager

Job Description Summary

  • Managing and leading a team of staff, and or night team with a hands on approach
  • Ensuring all areas of the hotel run smoothly in a professional and friendly manner for guests to enjoy
  • Dealing with customers, including complaint handling
  • Troubleshooting emergencies
  • Scheduling your staff rota
  • Liaising with other departments
  • Managing and completing all Duty Management duties and tasks for the smooth running of the business
  • Having a positive impact on guests
  • "You're the face of the hotel. You set the tone for guests while they stay there."
  • Having a flair for communication and leadership

Skills Set

  • Good communication skills, particularly with guests and co-workers
  • Diplomacy and communication skills to handle any emergencies in a level-headed manner
  • The ability to multitask and manage your time
  • No fear of decision-making

Job Type:

  • Permanent
  • Full-time

Required Experience:

  • Management or Hotel supervisory experience in 4/5 Star Hotel: 1 year minimum
  • Hospitality: 2 years

Please send your CV to gm@rocpool.com

 

Waiting Staff

Applicants must have a good level of English both spoken and understanding.
Previous experience within hotel/restaurant industry is essential.
All applications must be in English.
A recent photograph along with your CV would be greatly appreciated.

Please send all CV’s to gm@rocpool.com

 

ICMI Group Junior Operations Manager

Group Junior Operations Managers are required to travel between all ICMI properties and be able to step into a Duty Manager level role and support the hotels with holiday cover and staff shortages. 

They have to be able to solve problems quickly and in a professional and pleasant manner. They must be able to deal successfully with a wide variety of people from different cultures and backgrounds. Have initiative, self-discipline, effective communications skills, and the ability to organize and direct the work of others.

Junior Operations Managers are responsible for making decisions with the guidance of the Assistant Operations Manager and the Group Operations Manager that directly affect the day-to-day operations for the entire group. You will work closely with the Hotel General Manager on a day to day basis to ensure a flawless service and experience for our guests.

Travel and working away from home is a key factor within this job role as you will be away from home each night of your working week.  You must be able to drive and have your own car suitable for extensive travel in all weather conditions.

You are required to have a minimum of one year experience at a Duty Manager level in a 4-5 star hotel.  This is a wonderful opportunity for those who are interested and highly committed to career in the luxury hotel market.

Competitive salary and mileage provided.

Please email CV to kerrywatson@icmi.co.uk

 

Rocpool Reserve is always on the look out for motivated individuals with a keen eye for detail who would like to be part of a like minded team, so please feel free to send in your C.V.

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