Staff Vacancies

Rocpool Reserve is a discreet boutique hotel, bar and restaurant offering 5 star luxury in the heart of Inverness. Located in the capital of the Highlands, Inverness, this beautifully renovated Georgian mansion house has stunning views over the River Ness and is only a few minutes walk from Inverness Castle and city centre.

Constantly working hard to deliver only the highest level of service, we'd expect any candidates to be able to do the same, whilst being someone that guests can communicate with. We would hope candidates would be working with us for up to one year, if not for a longer period of time. Applicants must have a good level of English both spoken and understanding. Previous experience within the Hotel/Restaurant industry is essential as well as any past roles within the service industry. We do ask that any applications should be in English please.

You can expect a share of the Hotel's gratuities and entered into the "Connoisseurs of Scotland" scheme, which allows you to stay at some of the top Scottish Hotels at a greatly reduced rate (after 6 months of continuous service).

You can send in your CV using our online form »

 

Duty Manager

Job Description Summary

  • Managing and leading a team of staff, and or night team with a hands on approach
  • Ensuring all areas of the hotel run smoothly in a professional and friendly manner for guests to enjoy
  • Dealing with customers, including complaint handling
  • Troubleshooting emergencies
  • Scheduling your staff rota
  • Liaising with other departments
  • Managing and completing all Duty Management duties and tasks for the smooth running of the business
  • Having a positive impact on guests
  • "You're the face of the hotel. You set the tone for guests while they stay there."
  • Having a flair for communication and leadership

Skills Set

  • Good communication skills, particularly with guests and co-workers
  • Diplomacy and communication skills to handle any emergencies in a level-headed manner
  • The ability to multitask and manage your time
  • No fear of decision-making

Job Type:

  • Permanent
  • Full-time

Required Experience:

  • Management or Hotel supervisory experience in 4/5 Star Hotel: 1 year minimum
  • Hospitality: 2 years

Please send your CV to gm@rocpool.com

 

Cluster Reservations Manager

ICMI was founded by the senior management of Inverlochy Castle Hotel, Scotland's most renowned small luxury hotel, to provide a consulting and management service to the hotel and hospitality industries. ICMI now manages multiple properties across Scotland with central reservations based in Edinburgh.

As a Cluster Reservations Manager, you would be responsible for managing the central reservations team for all ICMI Collection properties ensuring delivery of an outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, department management, policy and procedure implementation and enforcement
  • Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events to your team
  • Serve as liaison with hotels and Revenue Manager
  • Monitor and develop team member performance to include providing supervision, ensuring 5 start standards are consistent, conducting counselling and evaluations, providing professional development and delivering recognition and reward
  • Recruit, interview and train team members
  • Communicate any and all new group or significant business to the Revenue Manger to ensure conversion or negotiation is optimal wherever possible
  • To negotiate, within the limits of authority, rates with potential hotel guests, prior to arrival or within the Hotel as required
  • Identify any overbooking or inventory issues and manage them effectively with inventory management and if necessary re-location
  • Assist in ensuring that the department is operated efficiently, and cover any tasks the Revenue Manager deems appropriate in their absence

Desired skills and experience:

  • Previous Team Management experience essential
  • Previous Hotel Reservations experience essential
  • Computer literate & knowledge of hotel PMS system
  • Leadership skills
  • Excellent organisation and delegation skills

Position is based in Edinburgh

To apply please e-mail your CV to dorotacikala@icmi.co.uk

 

Rocpool Reserve is always on the look out for motivated individuals with a keen eye for detail who would like to be part of a like minded team, so please feel free to send in your C.V.